by ToposiStop losing feedback in the pile.
Every ticket, call note, and forwarded email — deduped into one ARR-weighted backlog.
Ship it, and every customer who asked gets told. Automatically.
- Heard
- Deduped
- Weighted
- Shipped
- Told
What it does
Ingest every channel
Reads Intercom, Zendesk, Slack, sales call notes, and anything forwarded to its own inbox address.
Deduped canonical backlog
Clusters every signal into canonical feedback items with persistent IDs.
Revenue-weighted impact, out of the box
Connects to HubSpot, Salesforce, or Stripe on day one so every canonical item carries real ARR — not a vote count.
Feedback from lost deals
Pulls in CRM notes from deals marked lost and tags the canonical items that cost you revenue you never booked.
Evidence-bundled issues
When something needs to be built, the draft issue carries verbatim customer quotes, names, and ARR impact.
Stale-KB scan, on a schedule
Runs a weekly sweep that flags every KB article contradicted by recent shipping activity or by customer tickets that ended up asking a follow-up.
Closes the loop on ship
When a linked issue ships, every customer who raised it gets a notification on the same channel they used.
Auto-generated changelog entries
Every shipped canonical item gets a customer-facing changelog entry — drafted from the original quotes, ready for approval.
Weekly ARR-weighted digest
Top themes by volume, by ARR, and by blocked-pipeline — three rankings, one email.
How it works
Connect your support desk (Intercom, Zendesk), your issue tracker (GitHub, Linear), and your CRM or Stripe for ARR. Optionally connect Notion or your docs site as the KB source. Fuguel reads from each, never writes without approval.
Every workspace gets a dedicated forwarding inbox address. Forward tickets, paste call transcripts, or BCC customer emails — Fuguel ingests everything, including the notes on lost CRM deals, and threads follow-ups automatically.
Feedback is clustered into a shared backlog with persistent IDs. Each canonical item shows contributing signals, customer names, ARR weight, blocked-pipeline ARR, and links to the KB and any linked issues — maintained live as new signal arrives.
When a linked issue ships, Fuguel drafts a reply on the original channel for every contributing customer AND a public changelog entry — both routed for approval. A weekly sweep flags any KB article the ship made stale.
Who it's for
Fuguel shows up differently depending on where you sit. Pick the use case that matches your role.
Product managers (primary)
Start the week knowing exactly what customers — and lost deals — need. Not just what was loudest on Slack.
Support teams
Drafts the reply, flags the stale KB article, and closes the loop when the fix lands.
Engineering leads
Every issue in your tracker arrives with customer evidence, ARR, and blocked-pipeline attached.
Ready-made agents
Fuguel ships with a handful of pre-built agents. Pick the ones that fit your stack during onboarding — all of your selected agents land in one shared workspace and coordinate on the same artifacts.
Feedback Triage - Intercom + GitHub + HubSpot
Pulls feedback from Intercom conversations, forwarded emails, and lost-deal notes in HubSpot; dedupes into the shared Feedback Backlog weighted by real ARR; drafts replies, files GitHub issues with evidence bundles, and drafts customer-facing changelog entries when work ships.
Feedback Triage - Zendesk + Linear + Salesforce
Reads Zendesk tickets, forwarded emails, and lost-opportunity notes from Salesforce; clusters signals into the shared Feedback Backlog weighted by real ARR; cross-references the Notion KB and open Linear issues; files Linear issues with customer quotes, ARR weighting, and two-way links back to the source tickets; drafts customer-facing changelog entries and runs a weekly stale-KB scan.
Ready to put Fuguel to work?
Connect your tools, approve the default setup, and let the agent handle the rest.